This page sets out the legal framework that governs your use of mpodport, including how we handle your account data, what falls within our policy scope, and how to reach us when you have a question. Availability of this service depends on local law and is accessible only where local law permits.
Account policy applies on registration
Data handled under this policy
Contact us to review or correct records
Scope covers account, transactions and site content
POLICY TERMS
How Our Policy Applies to Your Account
When you open an account with mpodport, you enter into an agreement governed by the terms set out here. These terms cover how we collect and store the information you provide during registration, how transaction records are kept when you fund your account via Bank Transfer or LinkAja, and what obligations apply to both you and us during any account activity. Your account data — including wallet-linked identifiers associated with DANA or OVO transactions — is retained only for as long as necessary to maintain account integrity and meet any applicable record-keeping obligations. We do not share your personal data with unaffiliated third parties except where required by law or to process a transaction you have initiated. You are responsible for keeping your login credentials secure. Any changes to these terms will be communicated through your account dashboard, and continued use after a change is posted constitutes acceptance. If you disagree with any updated term, your available action is to close your account and cease use. Access to this platform depends on local law and is available only in eligible regions.
Bank Transfer
Transactions via Bank Transfer are logged in your account history and form part of your record under this policy.
LinkAja
LinkAja deposits are recorded against your account wallet. You can review these entries at any time from your transaction history.
DANA
DANA-linked wallet activity is retained as part of your account record for as long as your account remains active or as required by applicable rules.
OVO
OVO transfers are captured in your account ledger. If you see a discrepancy, raise it through our support channel within the period shown in your account.
WHAT IS COVERED
Explore What Falls Inside This Policy
Not every element of your experience is governed by the same set of rules. We distinguish between account access, financial transactions, site content and third-party services — because the obligations and your available actions differ across each area. Understanding which category applies to your situation helps you direct a question or concern to the right place. Third-party payment processors, for instance, operate under their own terms, and our policy does not override those.
Account Access
Login, registration, credential management and account suspension or closure fall within our direct policy. If access is restricted, the reason is shown in your account or communicated via support.
Transactions
Deposits and withdrawals processed through Bank Transfer or LinkAja are covered here. Records are held in your account history and are subject to the retention rules described in our policy details above.
Site Content
Game content supplied by studios such as Pragmatic Play or PG Soft is delivered under separate studio licensing. Our policy covers how that content is presented on this platform, not the underlying studio terms.
Third-Party Services
External payment providers including DANA, OVO and GoPay operate under their own legal terms. Our policy covers how we pass and receive data with those services — not the provider's own obligations to you.
YOUR ACCOUNT RIGHTS
Open Your Records and Take Action Under This Policy
You have clear, practical options when it comes to your account data and how we handle it. Start with your account dashboard — transaction history, registered details and linked wallet identifiers are all visible there after login. If something looks incorrect, you can request a correction by contacting our support team directly; supply your account ID and the specific record you want reviewed. For questions about how long we retain a particular data type, or what happens to your records when you close your account, support can confirm the applicable rule. We do not require you to escalate to a third party before raising a question with us — start with support and we will tell you honestly what we can and cannot change. Closing your account is an available action at any time; the process is described in your account settings page.
Review Your Records
Transaction logs, wallet-linked entries and account registration details are visible in your dashboard after login. No additional request is needed to view your own history.
Correct Account Details
If a name, contact detail or wallet identifier is recorded incorrectly, contact support with your account ID and the correction you need. We will confirm what can be updated and the steps involved.
Raise a Policy Question
Any question about data retention, scope or how a specific transaction is handled can be directed to our support team. Responses address the specific policy section that applies.
Request Account Closure
Closing your account is your right at any time. The closure process and what happens to your retained records are shown in the account settings area after login.
CONTACT LEGAL SUPPORT
Browse Our Policy Contact Paths
If your question relates to this legal policy — data handling, account records, scope of terms or a correction request — use the contact paths below. Direct your message clearly: include your account ID and the specific policy area you are asking about. This helps us route your question to the right team without delay.
Live Chat
Open the live chat widget from your account dashboard to raise a policy question directly. Available for logged-in account holders.
Email Support
Send your policy question by email with your account ID in the subject line. Suitable for correction requests or detailed data-handling enquiries.
Account Support Page
The support section inside your account lists current contact options and the expected handling process for policy-related requests.
HOW WE HANDLE THIS
Switch to Understanding Our Data and Security Practices
We hold account data only for as long as it is needed to maintain your account or meet applicable record-keeping rules. Cookies are used to keep your session active and to recognise your device on return visits — you can manage cookie preferences from your browser settings. Account security relies on the credentials you set at registration; we do not store passwords in plain text. If you believe your account has been accessed without your permission, contact support immediately so we can review the access log. Policy updates are posted in your account dashboard and you are notified of material changes before they take effect.
Data Retention
Account records including transaction history and wallet-linked identifiers are kept only as long as necessary for account operation or applicable rules. Closure requests are processed as described in your account settings.
Cookies and Session
Session cookies maintain your logged-in state. Preference cookies remember your device for faster access. You can adjust cookie settings from your browser at any time without affecting your account data.
Account Security
Your login credentials protect your account. We never store passwords in a recoverable format. If you suspect unauthorised access, contact support through the live chat or email path and request an access log review.
Policy Updates
When terms change materially, a notice appears in your account dashboard before the change takes effect. The current version of the policy is always accessible from this page.
POLICY QUESTIONS
Check Common Legal and Account Policy Questions
The questions below address what we hear most often from account holders about how this policy works, what it covers and what actions are available to you.
Where can I see the data mpodport holds on my account?
Log in and open your account dashboard. Transaction history, registered contact details and linked wallet identifiers are all displayed there. No separate request is needed to view your own records; support is available if a specific entry is unclear.
How do I request a correction to my account details?
Contact support via live chat or email. Include your account ID and describe the detail you believe is incorrect. We will confirm which fields can be updated and walk you through the steps. Requests are handled through the account support path, not automated forms.
Does this policy cover my DANA or OVO transactions?
Our policy covers how we record and retain data from transactions you initiate — including those processed via DANA or OVO. The external wallet providers operate under their own terms. If a discrepancy appears in your transaction log, raise it with our support team first.
What happens to my records if I close my account?
Closure does not immediately erase all records. Some data is retained for a period required under applicable rules before deletion. The specific retention period and what is removed on closure are explained in your account settings page under the closure process.
Is this platform available in all regions of Indonesia?
Availability depends on local law and is provided only in eligible regions. We do not confirm access for specific cities or districts. Check the access eligibility notice shown during registration or contact support if you are unsure whether your region is covered.
How will I know if the legal terms change?
Material changes are communicated via a notice in your account dashboard before the new terms take effect. The current version of the policy is always accessible from this page. Continued use of your account after a change is posted means you have accepted the updated terms.
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