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These terms set out how your account on mpodport works — what you agree to when you access the lobby, how transactions are handled through payment options like LinkAja and Bank Transfer, and what we each owe each other. Access to this platform depends on local law and is available only where local law permits.
By opening an account on mpodport, you agree to the conditions set out here. These terms govern how your account is created, maintained and closed; how deposits and withdrawals are processed through supported payment channels including LinkAja and Bank Transfer; and how disputes or questions are raised with our support team. We may update these terms when our operating conditions change. When that happens, the revised version replaces the previous one, and continued use of the account after the update means you have accepted the new terms. We will not apply changes retroactively to transactions already completed before the update date. Your account is personal — it cannot be transferred, shared or used on behalf of another person. Each account holder is responsible for keeping login credentials secure. If you notice any unauthorised activity on your account, contact our support team straight away using the channels listed on this page. Availability of the platform and its features depends on local law and applies only to eligible regions where access is permitted.
Deposits made via LinkAja are subject to the wallet's own transaction limits and verification steps. The amount credited to your account wallet is shown in your transaction record after the deposit is confirmed on our end.
Bank Transfer deposits require the reference code shown at checkout. Without the correct reference, the transfer cannot be matched to your account automatically. Contact support with your transfer receipt if the credit does not appear.
Your account wallet reflects confirmed transactions only. Pending deposits are visible in your transaction history but are not available to use until they reach confirmed status as shown in your dashboard.
Not every part of your experience falls under these terms in the same way. Some areas — like account access and in-platform transactions — are directly governed here. Others, such as third-party payment services or external links, operate under their own separate terms. Understanding this boundary helps you know where to direct a question or dispute.
These terms fully govern how your mpodport account is opened, used and closed, including login conditions, session behaviour and eligibility rules based on local law and the region where access is permitted.
Deposits and withdrawals processed through supported channels — LinkAja, Bank Transfer — are covered here. Transaction records, correction requests and balance disputes are handled under these terms through our support team.
The game lobby, promotional details and platform content published on mpodport are covered by these terms. Content from studios like Pragmatic Play, PG Soft and Spadegaming remains subject to each studio's own content licensing conditions.
Payment providers, e-wallet platforms and any external service you access from this site operate under their own terms. mpodport does not control those services and is not responsible for their availability or policies.
These terms are not only obligations — they also spell out practical things you can do. You have the right to review your own transaction history at any time from your account dashboard after login; the current state of each transaction is shown there without needing to contact support. If your account details are incorrect — name, contact information or registered payment method — you can raise a correction request directly through support using the contact paths below. Questions about how a specific rule applies to your situation are handled by our support team; submit your question in writing so there is a clear record of both the question and our response. If you disagree with a transaction outcome, start by checking your transaction record in the dashboard, then contact support with the relevant reference number and date. We aim to acknowledge account and transaction queries and follow up with the relevant account team.
Your full deposit and withdrawal history is accessible from the account dashboard after login. Each entry shows the amount, payment channel used and confirmed status.
To update registered contact information or payment method details, submit a correction request through the support channel. We will confirm the change once verification is complete.
Send your question in writing to our support team. Written queries create a clear reference trail and allow us to route your case to the correct team without delays.
If a deposit via LinkAja or Bank Transfer does not reflect correctly, contact support with the transfer date, amount and any reference code you were given at checkout.
If any part of these terms is unclear, or if you have a question about how a rule applies to your account or transaction, our support team is the right place to start. Use the contact paths below to get a written response you can keep for your records.
Open the live chat from your account dashboard to reach the support team directly. This channel is suited for quick questions about account access or transaction status.
For detailed policy questions or correction requests, email our support address listed in your account settings. Email is recommended when you need a written record of the exchange.
The Help Centre in your account area covers common terms questions, transaction steps and account management. Check there first — many answers are available without waiting for a reply.
Your account data — including transaction records, registered payment methods and login activity — is held only for as long as it is needed to operate and support your account. We do not share personal account data with third parties except where required to process a payment through a supported channel like LinkAja or Bank Transfer, or where required by applicable law. Cookies are used on this platform to maintain your session and remember your account preferences; you can adjust cookie settings through your browser. If you want to request a change to how your data is handled, or ask what information we hold on your account, contact us in writing through the support email shown in your account settings. Access to and availability of this platform depends on local law and applies only to eligible regions.
Transaction and account records are kept for the period required to support your account and meet applicable obligations. After that period, data that is no longer needed is removed from active systems.
Session cookies keep you logged in and remember your account preferences between visits. You can clear or limit cookies in your browser settings; doing so may affect how certain account features behave.
Your login credentials are your responsibility. We do not ask for your password through chat or email. If you receive a message asking for your password, do not respond — report it to support immediately.
To request a correction or ask what data we hold, contact support in writing with your account reference. We will confirm receipt and follow up through the same channel.
These questions cover what our members ask most often about how these terms work — account obligations, transaction rules, data handling and how to get a written response from support.
These terms apply as soon as you open an account on mpodport and continue to apply for the full period your account is active. If you close your account, the terms that relate to completed transactions and data retention continue to apply until those obligations are fulfilled.
When we update these terms, the new version replaces the previous one on this page. Continuing to use your account after an update means you accept the revised terms. Changes are not applied retroactively to transactions that were completed before the update took effect.
No. Each account is personal and cannot be transferred, shared or operated on behalf of another person. If we find an account is being shared, we may restrict access while we investigate. Contact support if you believe your account has been accessed without your permission.
Start by checking your transaction record in the account dashboard — the status and amount for each deposit or withdrawal are shown there. If the record does not match what you expected, contact support in writing with the transaction date, amount and any reference code from your payment channel.
Yes. Payment channels like LinkAja and Bank Transfer operate under their own provider terms. Our terms cover how your account wallet is credited and how disputes are handled on our side. For questions about the payment channel itself — limits, fees, processing — check directly with the provider.
Send a written request to our support email listed in your account settings. Include your account reference number. We will confirm receipt and respond through the same channel with details of what information is held, subject to applicable local law and the eligible region rules that govern your account.